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Internet security is an important issue for all online consumers. The site you are ordering from should use SSL technology.
It is the industry standard and is used by the Giants on the internet such as Amazon.com, Yahoo.com, Target.com, Walmart.com and others. SSL technology encrypts all credit card and personal information until it reaches the vendor you are ordering from.
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Is your information private or being sold?
This issue is extremely important. Some companies make thousands of dollars selling or renting their customer list. Sometimes it is disquised on an order form that asks you to uncheck a box (that is already checked) if you do not want to receive information about "related products". Some companies will actually sell their products for a lower price because the more names they can collect, the more names they can sell or rent to other companies. Make sure that the company states that they do not sell, rent or trade customer information.
They should have a customer privacy policy.
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How is customer service?
This one is a little difficult to judge until after you have ordered from a company but still it is important. To judge this BEFORE ordering from a company there are a few things to look at that should give you a pretty good indication if the company has good customer service.
Testimonials - the more they have, the better you can judge
Guarantee - the better the guarantee, the less your risk of being disappointed. 100% money back guarantee and no charge for redo orders is always the best.
Contact info - Make sure they have email contact info or phone number. Although some people prefer to contact companies by phone, we recommend using email. The reason? You have a printed record of when and what you requested. Also, it avoids telephone tag. When you email a company, try to be as specific as possible, so they can send you a specific answer to your question or concern. Your email in most cases should be answered within 24 hours.
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